Avianca Toll-Free Number & Customer Service

Avianca provides customer service through multiple channels including phone, live chat, and their official website. The official Avianca customer service number is 1-800-284-2622, available 24/7.

What Avianca Customer Service Can Help With

When you contact Avianca at 1-800-284-2622, agents can assist with:

• Flight reservations — book new tickets or modify existing bookings
• Flight changes and rebooking — change dates, routes, or departure times
• Cancellations and refunds — cancel flights and request eligible refunds or travel credits
• Baggage support — report lost, delayed, or damaged luggage
• Seat assignments — select, upgrade, or change your seat
• Special assistance — wheelchair requests, unaccompanied minors, dietary needs
• Frequent flyer support — loyalty account inquiries and award redemptions

How to Reach Avianca Customer Service Faster

Wait times at Avianca vary by time of day. To reach an agent faster:

• Call Tuesday through Thursday between 7am–10am for shortest hold times
• Say "agent" or press 0 repeatedly to skip automated menus
• Have your confirmation number and passenger name ready before calling
• Use the Avianca app or official website for self-service — often faster than calling
• Use the Live Chat button on this page for quick help with non-urgent inquiries

Avianca Baggage Support

For lost, delayed, or damaged baggage, call Avianca at 1-800-284-2622 and select the baggage option. If your bag did not arrive, file a Property Irregularity Report (PIR) at the airport baggage desk before leaving. Most delayed bags are recovered within 24–48 hours. Keep receipts for any essential purchases — airlines must reimburse reasonable expenses caused by delayed bags.

Avianca Cancellation and Refund Policy

Refund eligibility depends on your fare type. Most major airlines allow free cancellation within 24 hours of booking under US DOT rules. After that, refundable tickets can be cancelled for a full refund, while non-refundable tickets typically receive a travel credit valid for 12 months. Contact Avianca directly at 1-800-284-2622 to check eligibility for your specific ticket.

Independent Travel Assistance

If you cannot reach Avianca or need help with a complex itinerary, rebooking emergency, or last-minute change, an independent travel helpline is available 24/7 at 1-844-655-4141. This is an independent travel assistance service — not affiliated with Avianca — that specializes in urgent rebooking and travel support.