Call Toll-Free 1-844-655-4141

Main Customer Service

Available for general inquiries, flight status, and account issues.

πŸ“ž Call 1-800-237-6639

Reservations

New bookings, ticket changes, upgrades, and seat assignments.

🎫 Book / Change Reservation

Baggage Support

Lost bags, delayed luggage, baggage claims, and oversize fees.

🧳 Baggage Support

Refunds & Cancellations

Ticket refunds, vouchers, travel credits, and cancellation requests.

πŸ’° Refund & Cancellation

Official Website

Book directly, manage booking, and access self-service tools.

🌐 Visit Official Website

Live Chat Support

Chat with a Aeromexico agent online β€” no hold music.

πŸ’¬ Start Live Chat
ℹ️ About Aeromexico Customer Service

Aeromexico is a headquartered in Mexico airline offering domestic and international flights. Their customer service team is available 24/7 to assist with reservations, flight changes, baggage inquiries, refunds, and general support.

The main customer service number 1-800-237-6639 connects you directly to an agent who can handle most passenger requests. For faster service, have your booking confirmation number, frequent flyer ID, or passport ready before calling.

How to Reach Aeromexico Customer Service

There are multiple ways to contact Aeromexico:

  • Phone: Call the toll-free number listed above for direct agent support.
  • Online: Visit Aeromexico’s official website to manage bookings, request refunds, and access self-service tools.
  • Mobile App: Check in, track flights, and manage bookings through the Aeromexico mobile app.
  • Airport: Visit the Aeromexico ticketing counter or customer service desk at any airport they serve.

Tips for Faster Service

  • Call during off-peak hours: Tuesday–Thursday, 7am–10am ET.
  • Have your 6-character booking reference ready.
  • Use the website or app for simple changes β€” phone queues are for complex issues.
  • Ask to be called back if on hold β€” most airlines offer this service.
πŸ“‹ Contact Information Summary
Airline Name Aeromexico
Country / HQ Mexico
IATA Code AM
Main Phone 1-800-237-6639
Reservations 1-800-237-6639
Baggage Support 1-800-237-6639
Refund Contact 1-800-237-6639
Support Hours 24/7
Official Website www.aeromexico.com
Chat Support aeromexico.com

⏰ Best Time to Call Aeromexico

Tue–Thu 7–9am CT

Tue–Thu
Early Morning (7–9am)
Avoid Mon AM
Avoid Fri PM
❓ Frequently Asked Questions
The main toll-free customer service number for Aeromexico is 1-800-237-6639. This line handles general inquiries, reservations, flight changes, and account support.
For lost, delayed, or damaged baggage, call 1-800-237-6639. File your baggage report within 24 hours of your flight for international travel and within 4 hours for domestic. You can also file online through Aeromexico's official website.
Refund eligibility depends on your fare type. Fully refundable tickets can be refunded to the original payment method. Non-refundable tickets may be converted to travel credit. Call 1-800-237-6639 or visit the website to check your ticket's refund options.
Call volumes are lowest on Tuesday through Thursday mornings between 7amu201310am local time. Avoid calling on Monday mornings or Friday afternoons when queues are longest. Average wait times are typically 5u201320 minutes during off-peak hours.
Aeromexico offers live chat support on their official website. Online check-in is typically available 24 hours before departure. The airline also has a mobile app for managing bookings, checking in, and tracking your flight status.
Independent Resource: Airlines TollFree is not affiliated with Aeromexico. Numbers are publicly sourced and updated regularly. Always verify directly on the official Aeromexico website.

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